Course Description

This qualification is designed to reflect the dynamic and diverse roles of individuals working within various sectors of the Business Services industry. It is particularly relevant for professionals who take on frontline management responsibilities, providing leadership and direction within an organisation.

The course equips participants with the expertise needed to perform moderately complex tasks within their specialised fields, combining practical knowledge with essential business operation skills.

Whether you aim to refine your leadership abilities, strengthen your operational expertise, or transition into more challenging and rewarding roles, this qualification serves as a comprehensive pathway to achieving your professional goals.

Course Information

Who Should Attend?

This course is designed for professionals who are eager to take their careers to the next level. Whether you are currently working in a business services role, aspiring to step into a leadership position, or looking to expand your expertise in specialised areas of business operations, this program is tailored to meet your needs

Course Outcomes

Individuals with this qualification would be able to work in a broad range of Manager/Operational roles and may provide technical advice and support to an administrative team.

Course Duration

The Diploma of Business course has a minimum required duration of 6 months from date of commencement in the course.

Entry Requirements

This qualification has no formal entry requirements. However, it is recommended for individuals who have completed a Certificate III or IV in Business or have relevant vocational experience across various work environments.  Upon completion, this qualification serves as a strong foundation for advancing to a tertiary level qualification

Assessment Information

Assessment is ongoing during the program and includes undertaking workplace specific activities. The assessments consist of Q&A, project, practicals, and observations. This is completed partially within the classroom with an expectation of approximately additional 3 hours per week of self-paced study.

Certificate Award Requirements

This qualification requires the demonstration of competency in a minimum of 12 units of competency.

Recognition of Prior Learning

Many individuals may already be competent in one or more of the units of competency. RPL is available for each unit of competency based on relevant workplace experience, formal training or other expertise. Recognition will involve submission of your evidence in the form of a portfolio.

Course Structure

BSBCRT511 – Develop critical thinking in others
BSBOPS504 – Manage business risk
BSBPEF401 – Manage personal health and wellbeing
BSBCRT512 – Originate and develop concepts
BSBOPS501 – Manage business resources
BSBTWK401 – Build and maintain business relationships
BSBOPS404 – Implement customer service strategies
BSBOPS502 – Manage business operational plans
BSBFIN501 – Manage budget and financial plans
BSBXCM501 – Lead communication in the workplace
BSBSUS511 – Develop workplace policies and procedures for sustainability
BSBSTR502 – Facilitate continuous improvement