Course Description

This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies. This course can be delivered as both part of a traineeship or as a non-trainee.

Course Information

Who Should Attend?

IT staff wishing to be assured of a successful career in Computer Servicing, Network Administration, Systems Administration and Systems Integration.

Course Outcomes

Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

Course Duration

The Diploma in Information Technology course has a minimum required duration of 6 months, on average this course is completed in 18 months from date of commencement in the course.

Entry Requirements

Preferred pathways for candidates considering this qualification may include after achieving ICT40420 Certificate IV in Information Technology or with demonstrated vocational experience in a range of work environments using a wide range of information technologies.

Assessment Information

Assessment is ongoing during the program and includes undertaking workplace specific activities. The assessments consist of Q&A, project, practicals, and observations. This is completed partially within the classroom with an expectation of approximately additional 3 hours per week of self-paced study.

Certificate Award Requirements

This qualification requires the demonstration of competency in a minimum of 20 units.

Recognition of Prior Learning

RPL is available for each unit of competency based on relevant workplace experience, formal training or other expertise. Recognition will involve submission of evidence.

Course Structure

  • ICTICT517 – Match ICT needs with the strategic directions of the organisation
  • BSBCRT501 – Originate and develop concepts
  • BSBXCS402 – Promote workplace cyber security awareness and best practices
  • BSBXTW401 – Lead and facilitate a team
  • ICTICT532 – Apply IP, ethics and privacy policies in ICT environments
  • ICTSAS527 – Manage client problems

  • ICTNWK529 – Install and manage complex ICT networks
  • ICTNWK536 – Plan, implement and test enterprise communication solutions
  • ICTSAS528 – Review and develop ICT maintenance strategy
  • ICTICT443 – Work collaboratively in the ICT industry
  • ICTNWK540 – Design, build and test network servers
  • ICTNWK546 – Manage network security
  • ICTNWK557 – Configure and manage advanced virtual computing environments
  • ICTNWK559 – Install an enterprise virtual computing environment
  • ICTPMG505 – Manage ICT projects
  • BSBPMG517 – Manage project risk
  • ICTSAS518 – Install and upgrade operating systems
  • ICTICT523 – Gather data to identify business requirements
  • ICTSAS526 – Review and update disaster recovery and contingency plans