Course Description

This course is designed for individuals who are involved in, or aspire to take on, supervisory responsibilities. These individuals will carry out a blend of specialised and moderately complex administrative or operational tasks that encourage self-improvement. This course can be delivered as both part of a traineeship or as a non-trainee.

Virtual Classroom: either fortnightly or every 3 weeks, 3 hour classes with a trainer and other learners. Log into the virtual classroom platform.

Classroom: fortnightly classes held in our offices.

Traineeships: In addition to choosing one of the options mentioned above, trainees will also participate in up to four progress check-ins over a 12month period.

 *In specific cases, other tailored options may be available.

Access and Equity

Integrity Business College encourages participants who have disabilities to apply.

Course Information

Who Should Attend?

This qualification is suited to those working as or aspiring to be administrators, project officers and customer service managers. They may provide leadership and guidance to others with some limited responsibility for the output of others.


Course Outcomes

Individuals with this qualification would be able to work in a broad range of Administration/Operational roles and may provide technical advice and support to an administrative team.

Course Duration

The Certificate IV in Business (Operations) course has a minimum required duration of 6 months from date of commencement in the course.

Entry Requirements

There are no entry requirements for this qualification but participants are subjected to a pre-training review to confirm suitability. Possible qualification after successful completion is Certificate IV in leadership and Management

Assessment Information

Assessment is ongoing during the program and includes undertaking workplace specific activities. The assessments consist of Q&A, project, practicals, and observations. This is completed partially within the classroom with an expectation of approximately additional 3 hours per week of self-paced study.

Certificate Award Requirements

This qualification requires the demonstration of competency in a minimum of 12 units of competency.

Recognition of Prior Learning

Many individuals may already be competent in one or more of the units of competency. RPL is available for each unit of competency based on relevant workplace experience, formal training or other expertise. Recognition will involve submission of your evidence in the form of a portfolio.

Course Structure

  • BSBPEF402 – Develop Personal Work Priorities
  • BSBWRT411 – Write Complex Documents
  • BSBWHS411 – Implement and monitor WHS policies, procedures and programs
  • BSBXCM401 – Apply communication strategies in the workplace
  • BSBOPS403 – Apply Business risk management processes
  • BSBPEF401 – Manage personal health and wellbeing
  • BSBOPS404 – Implement customer service strategies
  • BSBTEC404 – Use digital technologies to collaborate in a work environment
  • BSBSTR402 – Implement continuous improvement
  • BSBTWK401 – Build and maintain business relationships
  • BSBHRM415 – Coordinate recruitment and onboarding
  • BSBCRT411 – Apply critical thinking to work practices