.ibc-hd3{font-family:Arial,Helvetica,sans-serif;color:#10264a;max-width:1400px;margin:20px auto}.hidden{display:none!important}.hd3-top{background:#075b7d;color:white;padding:24px;border-radius:18px;display:flex;justify-content:space-between;gap:20px;align-items:center}.hd3-top h2{margin:0 0 6px;color:white}.queue-pill{background:rgba(255,255,255,.16);padding:12px 16px;border-radius:999px}.hd3-card{background:#fff;border:1px solid #d8e1ef;border-radius:18px;box-shadow:0 4px 18px rgba(16,38,74,.08);padding:20px;margin:18px 0}.hd3-start label{display:block;max-width:440px}.hd3-start input,.hd3-card input,.hd3-card select,.hd3-card textarea{width:100%;box-sizing:border-box;padding:10px;border:1px solid #bbc7d8;border-radius:10px;font-size:15px;margin-top:6px}.hd3-card textarea{min-height:80px}.hd3-card button{background:#2f7cf6;color:white;border:0;border-radius:12px;padding:12px 18px;font-weight:700;cursor:pointer}.hd3-card button:disabled{opacity:.65;cursor:not-allowed}.hd3-queue{display:flex;justify-content:space-between;align-items:center}.hd3-meta{background:#eef6ff;border-left:5px solid #2f7cf6;padding:12px 16px;border-radius:12px;margin:16px 0}.hd3-layout{display:grid;grid-template-columns:1fr 1.15fr;gap:18px;align-items:start}.hd3-chatlog{height:520px;overflow:auto;background:#f7f9fd;border:1px solid #dce5f2;border-radius:14px;padding:14px}.msg{margin:12px 0;padding:12px 14px;border-radius:14px;line-height:1.45}.msg.agent{background:#e8f1ff;margin-left:42px}.msg.customer{background:#fff;border:1px solid #dce5f2;margin-right:42px}.hd3-chatbar{display:flex;gap:10px;margin-top:12px}.hd3-chatbar input{margin:0;flex:1}.hd3-hint{color:#6b7e99}.hd3-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.hd3-ticket h4{color:#075b7d;margin-bottom:8px}.hd3-ticket label{display:block;font-weight:600;font-size:14px}.hd3-section{border-top:1px solid #e4ebf5;margin-top:12px;padding-top:10px}.resolve{width:100%;margin-top:16px;background:#0c8f5a!important}.autofilled{outline:3px solid #ffe66b}.hd3-feedback .score{font-size:44px;font-weight:800;color:#0c8f5a}.mini-scores{display:flex;gap:8px;flex-wrap:wrap}.mini-scores span{background:#eef6ff;border-radius:999px;padding:8px 12px}.hd3-feedback pre{white-space:pre-wrap;background:#f7f9fd;padding:14px;border-radius:12px;border:1px solid #dce5f2}@media(max-width:900px){.hd3-layout{grid-template-columns:1fr}.hd3-grid{grid-template-columns:1fr}.hd3-top,.hd3-queue{display:block}.queue-pill{margin-top:12px}.hd3-chatlog{height:420px}}